Sometimes things can go wrong and the website won’t let you submit your image, so here is a list of things that might go wrong and some solutions you can try.
Competitions and exhibitions are restricted to those members who have paid their subscriptions for the current year. Once you have paid your subscription, the membership secretary will send you a userid and password for the website which you will need to log on. It might take a few weeks for this to get sorted out, especially at the beginning of the season when things are busy, so please be patient, check your emails, including the spam or junk folder, and if you haven’t received your password then ask at the club. Anyone who has joined at the beginning of the season should get their password in time for the first competition. If you were a member in the previous season your existing userid and password should still work.
Once you have received your password then you will need to change it within a few days of receiving it. Don’t neglect to do this or the password will expire and you will need to request a new one which may cause further delay.
Once you have changed your initial password you won’t have to change it again and as long as your membership is continuous it will carry over from season to season.
It’s good to check at the beginning of the season that you have remembered your password and can log in OK and you should do this well in advance of when you plan to submit an image, normally there is always one competition open for entries so you can test things if you like.
If there are problems with your login you will need to contact the membership secretary but this may take some time to sort out so don’t leave it until close to the deadline or it may not be possible to sort it out in time.
There are restrictions on the size of images that can be submitted for competitions and exhibitions. Normally an image must be no larger than 1920 pixels horizontally AND no larger than 1080 pixels vertically, this is so that it can be displayed on the club’s projector without resizing. Additionally the image must normally be at least 900 pixels on the longest dimension so that it is large enough to see from the back of the room and to prevent you inadvertently uploading a thumbnail image.
There is also a maximum filesize of 2MB, this is so that the images can be displayed speedily and so that the total filesize of all the images in a competition is manageable.
Sometimes for an exhibition we might request different filesizes so read the instructions carefully.
If you have the wrong image size or filesize, the website should let you know and you will just need to adjust your image until it is correct. There are instructions on how to do this in Lightroom and Photoshop on the competition pages.
Sometimes you may be logged in OK, have a correct image size, but things still don’t work. This may be due to a problem with your browser. There are now so many browsers and operating systems that incompatibilities can arise. Your computer may automatically update your browser or operating system at any time, so even something that worked last time might not work next time.
If you go in to the advanced settings of your browser you will see dozens of privacy and security settings and any one of these could be causing the problem. If this seems to be the case then the things to try are:
If none of those work then you can try using a different browser. Internet Explorer, Edge, Chrome, Firefox, Safari are all browsers and there is nothing stopping you having more than one on your computer. If you only have one you can download another one for free from the internet, its always helpful to have an alternative if the first browser isn’t working. If the problem is specific to your browser then a different browser will most likely not have the same issue and enable you to submit your image.
If none of the above works then the first thing to do is to see if the problem is unique to you. Look on the club’s facebook page and see if others are having the same issues or phone another member and see if they can submit images. You can always delete an image that you have submitted as long as the competition is still open for entries so they might be able to completely submit an image as a test and then delete it.
If others can submit images successfully then the problem is almost certainly unique to your computer and there isn’t a lot that the competitions team can do to help. Your best bet is probably to submit your image on a different computer, maybe at a friend’s or at work.
If other members are having the same issue then send a mail to the competitions team and they will try and help.
The best solution to many of these problems is to give yourself time. Don’t wait until five minutes before the deadline to submit your image. You can check your login at any time after you have received your password and each competition is normally open for a few weeks before the deadline. The more time you give yourself, the more likely it is that you will be able to use one of the solutions above or that someone will be able to help you.